{"id":1223,"date":"2024-02-26T12:36:26","date_gmt":"2024-02-26T12:36:26","guid":{"rendered":"https:\/\/wheelrestore.com\/?page_id=1223"},"modified":"2025-05-05T12:35:34","modified_gmt":"2025-05-05T12:35:34","slug":"support","status":"publish","type":"page","link":"https:\/\/wheelrestore.com\/en_gb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"templatera_shortcode\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row  vc_custom_1698132557247\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"nm-row nm-row-boxed inner nm-row-flex nm-row-col-middle\"><div class=\"nm_column nm_column_inner col-sm-6 vc_col-sm-6\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"https:\/\/support.wheelrestore.com\/\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"688\" height=\"720\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch.webp\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"sas-support-explain-stretch\" srcset=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch.webp 688w, https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch-287x300.webp 287w, https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch-11x12.webp 11w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><div class=\"nm_column nm_column_inner col-sm-6 vc_col-sm-6\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><h2 style=\"line-height: 2.2;text-align: left\" class=\"vc_custom_heading\" >Service and Support Platform<\/h2><p style=\"font-size: 16px;line-height: 1.6;text-align: left\" class=\"vc_custom_heading\" >Our service and support portal offers a wealth of resources. Whether you have a quick query or a more complex issue, our online support platform is designed to help you swiftly resolve problems and prevent unnecessary downtime.<\/p>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style: none; padding: 0; margin: 0; display: flex; flex-wrap: wrap; justify-content: center; gap: 30px; font-size: 16px; line-height: 1.4; text-align: center;\">\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udd50<\/span><span style=\"font-weight: bold;\">24\/7 Support Ticket System<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udccb<\/span><span style=\"font-weight: bold;\">Detailed Repair Card Overview<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83e\uddf0<\/span><span style=\"font-weight: bold;\">Efficient Task Management<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83c\udf93<\/span><span style=\"font-weight: bold;\">E-Learning Platform<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udcda<\/span><span style=\"font-weight: bold;\">Knowledge Base<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\u2699\ufe0f<\/span><span style=\"font-weight: bold;\">Equipment Overview<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 35px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_btn3-container vc_btn3-inline\" ><a onmouseleave=\"this.style.borderColor='#7a003c'; this.style.backgroundColor='transparent'; this.style.color='#7a003c'\" onmouseenter=\"this.style.borderColor='#7a003c'; this.style.backgroundColor='#7a003c'; this.style.color='#ffffff';\" style=\"border-color:#7a003c; color:#7a003c;\" class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-square vc_btn3-style-outline-custom vc_btn3-icon-left\" href=\"https:\/\/support.wheelrestore.com\/\" title=\"\"><i class=\"vc_btn3-icon fas fa-sign-in-alt\"><\/i> LOGIN TO SERVICE AND SUPPORT (SAS)<\/a><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"templatera_shortcode\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"nm-row nm-row-boxed inner nm-row-flex nm-row-col-middle\"><div class=\"nm_column nm_column_inner col-sm-7 vc_col-sm-7 vc_custom_1698138522448\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 25px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><h2 style=\"line-height: 1.3;text-align: left\" class=\"vc_custom_heading\" >Wheel Restore App<\/h2><div class=\"vc_empty_space\"   style=\"height: 12px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The Wheel Restore App makes documenting repair jobs fast, simple, and professional. After each job, the <a href=\"https:\/\/wheelrestore.com\/en_gb\/products\/diamond-cut-machine\/\">DCM3<\/a> automatically creates a QR code linked to the repair record. From there, everything you need is available directly in the app \u2013 no hassle, no extra steps.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 20px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style: none; padding: 0; margin: 0; display: flex; flex-wrap: wrap; gap: 30px; font-size: 16px; line-height: 1.5; text-align: center;\">\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Email icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\u2709\ufe0f<\/span><span style=\"font-weight: bold;\">Email Repair Details to customer<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Sticker\/QR code icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83c\udff7\ufe0f<\/span><span style=\"font-weight: bold;\">Easily print Repair Sticker + QR code<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Document icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83d\udcc4<\/span><span style=\"font-weight: bold;\">Document and trace all repairs<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Database\/Sync icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83d\udd12<\/span><span style=\"font-weight: bold;\">Store and sync Data securely<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 5px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div style=\"display: flex; justify-content: left; gap: 10px; flex-wrap: wrap;\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.wheelrestore.wr\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img decoding=\"async\" style=\"width: 200px; max-width: 32vw; height: auto;\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2023\/10\/android-app-download-icon.webp\" alt=\"Download on Google Play\" \/><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/apps.apple.com\/app\/wheelrestore\/id1557899364\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img decoding=\"async\" style=\"width: 200px; max-width: 32vw; height: auto;\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2023\/10\/appstore-download-icon.webp\" alt=\"Download on App Store\" \/><br \/>\n<\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><div class=\"nm_column nm_column_inner col-sm-5 vc_col-sm-5 vc_custom_1761217783310\"><div class=\"wpb_wrapper\"><!-- start Lightbox with Hover Effects -->\n\t\t\t<style type=\"text\/css\">\/* addon: Lightbox with Hover Effects *\/\n\n\/* Base Image *\/\n.lightboxImage {\n  display: block;\n  width: 100%;\n  border-radius: 8px; \/* optional *\/\n  transition: transform 0.4s ease, box-shadow 0.4s ease;\n  transform: scale(1);\n}\n\n\/* Hover Effects *\/\n\n\/* Zoom only *\/\n.hover-zoom .lightboxImage:hover {\n  transform: scale(1.08); \/* no opacity change *\/\n}\n\n\/* Shadow only *\/\n.hover-shadow .lightboxImage:hover {\n  box-shadow: 0 12px 30px rgba(0,0,0,0.3);\n}\n\n\/* Zoom + Shadow (premium) *\/\n.hover-zoomfade .lightboxImage:hover {\n  transform: scale(1.08);  \/* zoom only, fully opaque *\/\n  box-shadow: 0 18px 35px rgba(0,0,0,0.35);\n}\n\n\/* Fade only *\/\n.hover-fade .lightboxImage:hover {\n  opacity: 0.85; \/* only when fade is selected *\/\n}\n\n<\/style>\n\n\t\t\t<a href=\"https:\/\/hbc-system.com\/wp-content\/uploads\/videos\/wheel-restore\/Wheel-Restore-App-trailer.mp4\" class=\"wplightbox hover-zoom\" data-width=\"960\" data-height=\"544\">\n  <img decoding=\"async\" class=\"lightboxImage\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/wr-app-phone.webp\" \/>\n<\/a>\n\t\t\t<!-- end Lightbox with Hover Effects --><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Wheel Restore App The Wheel Restore App makes documenting repair jobs fast, simple, and professional. After each job, the DCM3 automatically creates a QR code linked to the repair record. From there, everything you need is available directly in the app \u2013 no hassle, no extra steps. \u2709\ufe0fEmail Repair Details to customer \ud83c\udff7\ufe0fEasily print Repair [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-full.php","meta":{"content-type":"","footnotes":""},"class_list":["post-1223","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service and Support - Access our Online Support Platform<\/title>\n<meta name=\"description\" content=\"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wheelrestore.com\/en_gb\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wheelrestore.com\/en_gb\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"WheelRestore\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T12:35:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wheelrestore.com\/support\/\",\"url\":\"https:\/\/wheelrestore.com\/support\/\",\"name\":\"Service and Support - Access our Online Support Platform\",\"isPartOf\":{\"@id\":\"https:\/\/wheelrestore.com\/#website\"},\"datePublished\":\"2024-02-26T12:36:26+00:00\",\"dateModified\":\"2025-05-05T12:35:34+00:00\",\"description\":\"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime\",\"breadcrumb\":{\"@id\":\"https:\/\/wheelrestore.com\/support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wheelrestore.com\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wheelrestore.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wheelrestore.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wheelrestore.com\/#website\",\"url\":\"https:\/\/wheelrestore.com\/\",\"name\":\"WheelRestore\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wheelrestore.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service and Support - Access our Online Support Platform","description":"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wheelrestore.com\/en_gb\/support\/","og_locale":"en_GB","og_type":"article","og_title":"Support","og_description":"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime","og_url":"https:\/\/wheelrestore.com\/en_gb\/support\/","og_site_name":"WheelRestore","article_modified_time":"2025-05-05T12:35:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wheelrestore.com\/support\/","url":"https:\/\/wheelrestore.com\/support\/","name":"Service and Support - Access our Online Support Platform","isPartOf":{"@id":"https:\/\/wheelrestore.com\/#website"},"datePublished":"2024-02-26T12:36:26+00:00","dateModified":"2025-05-05T12:35:34+00:00","description":"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime","breadcrumb":{"@id":"https:\/\/wheelrestore.com\/support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wheelrestore.com\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wheelrestore.com\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wheelrestore.com\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/wheelrestore.com\/#website","url":"https:\/\/wheelrestore.com\/","name":"WheelRestore","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wheelrestore.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/pages\/1223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/comments?post=1223"}],"version-history":[{"count":2,"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/pages\/1223\/revisions"}],"predecessor-version":[{"id":1227,"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/pages\/1223\/revisions\/1227"}],"wp:attachment":[{"href":"https:\/\/wheelrestore.com\/en_gb\/wp-json\/wp\/v2\/media?parent=1223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}