{"id":1223,"date":"2024-02-26T12:36:26","date_gmt":"2024-02-26T12:36:26","guid":{"rendered":"https:\/\/wheelrestore.com\/?page_id=1223"},"modified":"2025-05-05T12:35:34","modified_gmt":"2025-05-05T12:35:34","slug":"support","status":"publish","type":"page","link":"https:\/\/wheelrestore.com\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"templatera_shortcode\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row  vc_custom_1698132557247\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"nm-row nm-row-boxed inner nm-row-flex nm-row-col-middle\"><div class=\"nm_column nm_column_inner col-sm-6 vc_col-sm-6\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"https:\/\/support.wheelrestore.com\/\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"688\" height=\"720\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch.webp\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"sas-support-explain-stretch\" srcset=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch.webp 688w, https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch-287x300.webp 287w, https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/sas-support-explain-stretch-11x12.webp 11w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><div class=\"nm_column nm_column_inner col-sm-6 vc_col-sm-6\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><h2 style=\"line-height: 2.2;text-align: left\" class=\"vc_custom_heading\" >Plate-forme de services et d'assistance<\/h2><p style=\"font-size: 16px;line-height: 1.6;text-align: left\" class=\"vc_custom_heading\" >Notre portail de service et d'assistance offre une multitude de ressources. Qu'il s'agisse d'une question rapide ou d'un probl\u00e8me plus complexe, notre plateforme d'assistance en ligne est con\u00e7ue pour vous aider \u00e0 r\u00e9soudre rapidement les probl\u00e8mes et \u00e0 \u00e9viter les temps d'arr\u00eat inutiles.<\/p>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style: none; padding: 0; margin: 0; display: flex; flex-wrap: wrap; justify-content: center; gap: 30px; font-size: 16px; line-height: 1.4; text-align: center;\">\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udd50<\/span><span style=\"font-weight: bold;\">Syst\u00e8me de tickets d'assistance 24\/7<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udccb<\/span><span style=\"font-weight: bold;\">Aper\u00e7u d\u00e9taill\u00e9 de la carte de r\u00e9paration<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83e\uddf0<\/span><span style=\"font-weight: bold;\">Gestion efficace des t\u00e2ches<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83c\udf93<\/span><span style=\"font-weight: bold;\">Plate-forme d'apprentissage en ligne<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\ud83d\udcda<\/span><span style=\"font-weight: bold;\">Base de connaissances<\/span><\/li>\n<li style=\"flex: 1 1 calc(33.33% - 20px); display: flex; flex-direction: column; align-items: center; margin-bottom: 5px; box-sizing: border-box;\"><span style=\"font-size: 35px; margin-bottom: 5px; transition: transform 0.4s ease, opacity 0.4s ease; opacity: 0.85;\">\u2699\ufe0f<\/span><span style=\"font-weight: bold;\">Aper\u00e7u de l'\u00e9quipement<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 35px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_btn3-container vc_btn3-inline\" ><a onmouseleave=\"this.style.borderColor='#7a003c'; this.style.backgroundColor='transparent'; this.style.color='#7a003c'\" onmouseenter=\"this.style.borderColor='#7a003c'; this.style.backgroundColor='#7a003c'; this.style.color='#ffffff';\" style=\"border-color:#7a003c; color:#7a003c;\" class=\"vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-square vc_btn3-style-outline-custom vc_btn3-icon-left\" href=\"https:\/\/support.wheelrestore.com\/\" title=\"\"><i class=\"vc_btn3-icon fas fa-sign-in-alt\"><\/i> CONNEXION AU SERVICE ET AU SUPPORT (SAS)<\/a><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"templatera_shortcode\"><div class=\"nm-row nm-row-full-nopad vc_row wpb_row\"><div class=\"nm_column wpb_column vc_column_container col-sm-12 vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"nm-row nm-row-boxed inner nm-row-flex nm-row-col-middle\"><div class=\"nm_column nm_column_inner col-sm-7 vc_col-sm-7 vc_custom_1698138522448\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 25px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><h2 style=\"line-height: 1.3;text-align: left\" class=\"vc_custom_heading\" >Wheel Restore App<\/h2><div class=\"vc_empty_space\"   style=\"height: 12px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>L'application Wheel Restore permet de documenter les travaux de r\u00e9paration de mani\u00e8re rapide, simple et professionnelle. Apr\u00e8s chaque intervention, l'application <a href=\"https:\/\/wheelrestore.com\/fr\/produits\/machine-a-tailler-les-diamants\/\">DCM3<\/a> cr\u00e9e automatiquement un code QR li\u00e9 \u00e0 l'enregistrement de la r\u00e9paration. A partir de l\u00e0, tout ce dont vous avez besoin est disponible directement dans l'application - pas de tracas, pas d'\u00e9tapes suppl\u00e9mentaires.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 20px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style: none; padding: 0; margin: 0; display: flex; flex-wrap: wrap; gap: 30px; font-size: 16px; line-height: 1.5; text-align: center;\">\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Email icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\u2709\ufe0f<\/span><span style=\"font-weight: bold;\">Envoyer par e-mail les d\u00e9tails de la r\u00e9paration au client<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Sticker\/QR code icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83c\udff7\ufe0f<\/span><span style=\"font-weight: bold;\">Imprimer facilement l'autocollant de r\u00e9paration + le code QR<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Document icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83d\udcc4<\/span><span style=\"font-weight: bold;\">Documenter et tracer toutes les r\u00e9parations<\/span><\/li>\n<li style=\"flex: 1 1 calc(25% - 22.5px); display: flex; flex-direction: column; align-items: center; margin-bottom: 10px; box-sizing: border-box;\"><!-- Database\/Sync icon --> <span style=\"font-size: 40px; margin-bottom: 5px;\">\ud83d\udd12<\/span><span style=\"font-weight: bold;\">Stocker et synchroniser les donn\u00e9es en toute s\u00e9curit\u00e9<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 5px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div style=\"display: flex; justify-content: left; gap: 10px; flex-wrap: wrap;\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.wheelrestore.wr\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img decoding=\"async\" style=\"width: 200px; max-width: 32vw; height: auto;\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2023\/10\/android-app-download-icon.webp\" alt=\"T\u00e9l\u00e9charger sur Google Play\" \/><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/apps.apple.com\/app\/wheelrestore\/id1557899364\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img decoding=\"async\" style=\"width: 200px; max-width: 32vw; height: auto;\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2023\/10\/appstore-download-icon.webp\" alt=\"T\u00e9l\u00e9charger sur l&#039;App Store\" \/><br \/>\n<\/a><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><div class=\"nm_column nm_column_inner col-sm-5 vc_col-sm-5 vc_custom_1761217783310\"><div class=\"wpb_wrapper\"><!-- start Lightbox with Hover Effects -->\n\t\t\t<style type=\"text\/css\">\/* addon: Lightbox with Hover Effects *\/\n\n\/* Base Image *\/\n.lightboxImage {\n  display: block;\n  width: 100%;\n  border-radius: 8px; \/* optional *\/\n  transition: transform 0.4s ease, box-shadow 0.4s ease;\n  transform: scale(1);\n}\n\n\/* Hover Effects *\/\n\n\/* Zoom only *\/\n.hover-zoom .lightboxImage:hover {\n  transform: scale(1.08); \/* no opacity change *\/\n}\n\n\/* Shadow only *\/\n.hover-shadow .lightboxImage:hover {\n  box-shadow: 0 12px 30px rgba(0,0,0,0.3);\n}\n\n\/* Zoom + Shadow (premium) *\/\n.hover-zoomfade .lightboxImage:hover {\n  transform: scale(1.08);  \/* zoom only, fully opaque *\/\n  box-shadow: 0 18px 35px rgba(0,0,0,0.35);\n}\n\n\/* Fade only *\/\n.hover-fade .lightboxImage:hover {\n  opacity: 0.85; \/* only when fade is selected *\/\n}\n\n<\/style>\n\n\t\t\t<a href=\"https:\/\/hbc-system.com\/wp-content\/uploads\/videos\/wheel-restore\/Wheel-Restore-App-trailer.mp4\" class=\"wplightbox hover-zoom\" data-width=\"960\" data-height=\"544\">\n  <img decoding=\"async\" class=\"lightboxImage\" src=\"https:\/\/wheelrestore.com\/wp-content\/uploads\/2025\/10\/wr-app-phone.webp\" \/>\n<\/a>\n\t\t\t<!-- end Lightbox with Hover Effects --><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Wheel Restore App The Wheel Restore App makes documenting repair jobs fast, simple, and professional. After each job, the DCM3 automatically creates a QR code linked to the repair record. From there, everything you need is available directly in the app \u2013 no hassle, no extra steps. \u2709\ufe0fEmail Repair Details to customer \ud83c\udff7\ufe0fEasily print Repair [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-full.php","meta":{"content-type":"","footnotes":""},"class_list":["post-1223","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service and Support - Access our Online Support Platform<\/title>\n<meta name=\"description\" content=\"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wheelrestore.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wheelrestore.com\/fr\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"WheelRestore\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T12:35:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wheelrestore.com\\\/support\\\/\",\"url\":\"https:\\\/\\\/wheelrestore.com\\\/support\\\/\",\"name\":\"Service and Support - Access our Online Support Platform\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wheelrestore.com\\\/#website\"},\"datePublished\":\"2024-02-26T12:36:26+00:00\",\"dateModified\":\"2025-05-05T12:35:34+00:00\",\"description\":\"Access to user manuals, videos, repair cards, and a ticket system for 24\\\/7 support. Designed to swiftly resolve problems and prevent downtime\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wheelrestore.com\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wheelrestore.com\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wheelrestore.com\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wheelrestore.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wheelrestore.com\\\/#website\",\"url\":\"https:\\\/\\\/wheelrestore.com\\\/\",\"name\":\"WheelRestore\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wheelrestore.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service et assistance - Acc\u00e9der \u00e0 notre plateforme d'assistance en ligne","description":"Acc\u00e8s aux manuels d'utilisation, aux vid\u00e9os, aux cartes de r\u00e9paration et \u00e0 un syst\u00e8me de tickets pour une assistance 24 heures sur 24 et 7 jours sur 7. Con\u00e7u pour r\u00e9soudre rapidement les probl\u00e8mes et \u00e9viter les temps d'arr\u00eat.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wheelrestore.com\/fr\/support\/","og_locale":"fr_CA","og_type":"article","og_title":"Support","og_description":"Access to user manuals, videos, repair cards, and a ticket system for 24\/7 support. Designed to swiftly resolve problems and prevent downtime","og_url":"https:\/\/wheelrestore.com\/fr\/support\/","og_site_name":"WheelRestore","article_modified_time":"2025-05-05T12:35:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimation du temps de lecture":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wheelrestore.com\/support\/","url":"https:\/\/wheelrestore.com\/support\/","name":"Service et assistance - Acc\u00e9der \u00e0 notre plateforme d'assistance en ligne","isPartOf":{"@id":"https:\/\/wheelrestore.com\/#website"},"datePublished":"2024-02-26T12:36:26+00:00","dateModified":"2025-05-05T12:35:34+00:00","description":"Acc\u00e8s aux manuels d'utilisation, aux vid\u00e9os, aux cartes de r\u00e9paration et \u00e0 un syst\u00e8me de tickets pour une assistance 24 heures sur 24 et 7 jours sur 7. Con\u00e7u pour r\u00e9soudre rapidement les probl\u00e8mes et \u00e9viter les temps d'arr\u00eat.","breadcrumb":{"@id":"https:\/\/wheelrestore.com\/support\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wheelrestore.com\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wheelrestore.com\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wheelrestore.com\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/wheelrestore.com\/#website","url":"https:\/\/wheelrestore.com\/","name":"Remise en \u00e9tat des roues","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wheelrestore.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"}]}},"_links":{"self":[{"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/pages\/1223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/comments?post=1223"}],"version-history":[{"count":2,"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/pages\/1223\/revisions"}],"predecessor-version":[{"id":1227,"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/pages\/1223\/revisions\/1227"}],"wp:attachment":[{"href":"https:\/\/wheelrestore.com\/fr\/wp-json\/wp\/v2\/media?parent=1223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}